Delivered Exactly
Your next career move

An exciting new Carrier Implant opportunity at DX! 

About Us

We think we are more than just a delivery company.  We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail!

DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery.  DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success.  We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities!  Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. 

Why DX?

We achieve our outstanding results through our people.  Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.  It is our entrepreneurial, dedicated, customer-focused people who are making business happen.  They are behind our fantastic success and incredible growth.  They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services.  If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. 

Role summary:

The DX Carrier Implant will be embedded within Viking Office’s Customer Service facility to provide direct, real-time carrier expertise. The role exists to:

• Resolve escalations quickly and effectively
• Accelerate urgent and high-priority queries
• Provide direct access to appropriate escalation levels within DX
• Improve communication between Viking CS/Sales and DX operations
• Reduce repeat contacts and improve customer satisfaction
• Provide data on continuous improvement areas for review
• Manage nursery programs to aid customer retention

The Implant acts as the initial point of carrier expertise within Viking Office, driving accountability, clarity, and faster resolution, being the face of DX within Viking.

Key responsibilities:

Escalation Management

• Act as a carrier escalation contact for CS and Sales, managing and owning key deliverables
• Take ownership of urgent, aged, or high-risk consignments
• Liaise directly with appropriate DX operational managers to secure rapid updates
• Proactively manage cases through to resolution
• Provide clear, structured feedback on root cause and next steps

Urgent & Time-Critical Support

• Prioritise time-sensitive consignments
• Ensure queries are handled at the correct escalation level within DX from the outset
• Reduce turnaround time for information and resolution

Sales & Account Support

• Support Sales with service capability queries, operational feasibility checks, and high-value account support
• Assist with service recovery for strategic or at-risk accounts
• Provide operational insight to help protect service

Process Improvement

• Identify recurring failure points and systemic issues
• Work with DX and Viking leadership to reduce root cause failures
• Provide trend data and feedback on performance gaps
• Support implementation of corrective actions

Communication & Reporting

• Deliver daily/weekly summaries of escalated cases and outcomes
• Maintain visibility of ageing escalations

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new Warehouse Operative opportunity at DX! 

 *** This is a Nightshift vacancy***

About Us

DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services.

We provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. We have three divisions, DX Freight, DX Express and DX Logistics. Our approach is straight-forward and no-nonsense. Our goal is to Deliver Exactly to our customers’ requirements. Key to what we do at DX is our people and we are incredibly proud of the dedicated team we have built.

At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.

Benefits:

At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things.  This is just one of the benefits that come with working at DX, the others are listed below:

• Competitive Rates of Pay
• Life Assurance
• Enhanced Maternity & Paternity
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Company Pension Scheme
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression

Role summary:

DX Warehouse Operatives are responsible to ensure the safe and efficient unloading and loading of freight from vehicles into, and from the site. They will also support the delivery operation to ensure the correct freight is loaded to complete the delivery routes.

Key responsibilities:

• Represent DX in a professional manner at all times
• Follow all aspects of DX Manual Handling and safe working policies, including the correct use of all PPE
• Observe and adhere to all DX procedures and policies at all times
• Handle all freight with care and attention
• Access and egress vehicles using the correct means
• Use the correct equipment and methods for handling and moving all freight
• Ensure all deliveries are loaded safely prior to leaving the site
• Report all damages immediately to your line manager
• Ensure all freight being loaded or unloaded matches relevant paperwork / scanner information
• Ensure that customers freight is transported, stored safely and treated with respect
• Ensure the security of freight and company assets by reporting any suspicious activity to your line manager or the security team
• Ensure the warehouse is kept tidy and H&S issues are reported immediately

We look forward to hearing from you!

An exciting new Warehouse Operative opportunity at DX! 

 *** This is a Nightshift vacancy***

About Us

DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services.

We provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. We have three divisions, DX Freight, DX Express and DX Logistics. Our approach is straight-forward and no-nonsense. Our goal is to Deliver Exactly to our customers’ requirements. Key to what we do at DX is our people and we are incredibly proud of the dedicated team we have built.

At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.

Benefits:

At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things.  This is just one of the benefits that come with working at DX, the others are listed below:

• Competitive Rates of Pay
• Life Assurance
• Enhanced Maternity & Paternity
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Company Pension Scheme
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression

Role summary:

DX Warehouse Operatives are responsible to ensure the safe and efficient unloading and loading of freight from vehicles into, and from the site. They will also support the delivery operation to ensure the correct freight is loaded to complete the delivery routes.

Key responsibilities:

• Represent DX in a professional manner at all times
• Follow all aspects of DX Manual Handling and safe working policies, including the correct use of all PPE
• Observe and adhere to all DX procedures and policies at all times
• Handle all freight with care and attention
• Access and egress vehicles using the correct means
• Use the correct equipment and methods for handling and moving all freight
• Ensure all deliveries are loaded safely prior to leaving the site
• Report all damages immediately to your line manager
• Ensure all freight being loaded or unloaded matches relevant paperwork / scanner information
• Ensure that customers freight is transported, stored safely and treated with respect
• Ensure the security of freight and company assets by reporting any suspicious activity to your line manager or the security team
• Ensure the warehouse is kept tidy and H&S issues are reported immediately

We look forward to hearing from you!

An exciting new Warehouse Operative opportunity at DX! 

*** This is a Backshift / Afternoons vacancy*** 

About Us

DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services.

We provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. We have three divisions, DX Freight, DX Express and DX Logistics. Our approach is straight-forward and no-nonsense. Our goal is to Deliver Exactly to our customers’ requirements. Key to what we do at DX is our people and we are incredibly proud of the dedicated team we have built.

At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.

Benefits:

At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things.  This is just one of the benefits that come with working at DX, the others are listed below:

• Competitive Rates of Pay
• Life Assurance
• Enhanced Maternity & Paternity
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Company Pension Scheme
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression

Role summary:

DX Warehouse Operatives are responsible to ensure the safe and efficient unloading and loading of freight from vehicles into, and from the site. They will also support the delivery operation to ensure the correct freight is loaded to complete the delivery routes.

Key responsibilities:

• Represent DX in a professional manner at all times
• Follow all aspects of DX Manual Handling and safe working policies, including the correct use of all PPE
• Observe and adhere to all DX procedures and policies at all times
• Handle all freight with care and attention
• Access and egress vehicles using the correct means
• Use the correct equipment and methods for handling and moving all freight
• Ensure all deliveries are loaded safely prior to leaving the site
• Report all damages immediately to your line manager
• Ensure all freight being loaded or unloaded matches relevant paperwork / scanner information
• Ensure that customers freight is transported, stored safely and treated with respect
• Ensure the security of freight and company assets by reporting any suspicious activity to your line manager or the security team
• Ensure the warehouse is kept tidy and H&S issues are reported immediately

We look forward to hearing from you!