Overall Purpose of Role

The role is to manage the transport administration by supporting the operation with all sub-contractor queries to ensure that the DX Service Centres are supported to deliver a service in line with Customer Service Level Agreements and Key Performance Indicators.  

Main Responsibilities

• Ensure all trunk vehicles from SC’s to the central hubs and back to the SC’s are available.
• Ensure all details of of any driver change / agency drivers are published to the operations team via the daily trunk update document.
• Take responsibility of organising additional vehicles as required.
• To maintain contractor files ensuring all compliance documentation is current.
• Manage cost by identifying areas of efficiency in the trunking network.
• Encourage and promote positive employee relations throughout the Operation encouraging a “Can Do” attitude
• Provide administrative assistance to aid the night operation
• Complete all reports accurately.
• Ensure all reports are kept to the strict timelines.
• Administrative tasks during the Day
• Provide good quality pro-active information for the night and day shift so reporting is of a high standard and all sub-contractors are paid as per SLA.
• Communicate with all SC’s to ensure the Hub is providing high quality service to them and they are conforming to company and customer SLA’s each morning.
• Capture information to supply back and aid with revenue capture/protection

Knowledge, Skills & Experience

• Previous experience in transport preferred
• Previous experience in the Mail or Distribution industry
• Understanding of DX Products is preferred but not essential
• Ability to work on own initiative.
• Ideas driven and ability to formulate new methods to improve the operation
• Able to communicate well with people
• Able to produce reports in a concise manner
• Knowledge of the UK transport/road network preferred
• Good monitoring skills.
• Ability to collate information to forward plan events on the road
• Proficient with Excel, Word, Outlook

Personal Specifications

• Good communication and interpersonal skills
• Attention to detail
• Self-motivated and able to drive and motivate staff

• Able to make clear and sound decisions whilst working under pressure
• Flexible and positive to their approach to operational changes
• Can do attitude
• Able to work on own initiative without supervision
• Forward planner
• PC literate (Word, Excel, Outlook)

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!