An exciting new Operational Excellence Director opportunity at DX!

About DX

DX is a market‑leading provider of delivery services across parcel freight, secure, courier and logistics markets. Operating across the UK and Ireland, our divisions — DX Freight, DX Express and DX Logistics — deliver specialist, reliable and customer‑focused solutions.

Our commitment is simple: Deliver Exactly to every customer, every time. Our people remain at the heart of our success, and we are proud of the diverse, dedicated and highly skilled teams that power our business.

We are committed to equality of opportunity for all colleagues regardless of race, gender, disability, belief, sexual orientation, age or socio‑economic background.

Role summary

The Operational Excellence Director will lead the strategy, culture and deployment of continuous improvement across DX. This role drives operational innovation, service quality, safety, efficiency and automation to support the long‑term business strategy.

You will shape and execute programmes that optimise processes, embed Lean methodology, enhance reporting and deliver measurable improvements across the network.

Key responsibilities

Operational Excellence & Continuous Improvement

• Lead the development and adoption of Lean, CI tools and best practice methodologies throughout operations.
• Establish a culture of continuous improvement that drives consistency, efficiency and service performance.
• Use statistical data analysis to identify performance trends and opportunities for optimisation.

Process, Standards & Compliance

• Oversee the creation and integration of Standard Operating Procedures (SOPs) that support CI, service quality and professional accreditations (e.g., ISO).
• Own the audit strategy, schedule and compliance framework, ensuring clear action plans and accountability are maintained.
• Drive improvements in health & safety performance through effective management strategies and best practice adoption.

Automation & Operational Innovation

• Lead DX’s automation strategy, including assessment of current equipment, flow design and layout optimisation.
• Evaluate and implement technology for automated weight and dimension capture to support revenue protection and operational optimisation.
• Champion innovative operating models, process redesign and improved asset utilisation.

Performance, Reporting & Data

• Enhance reporting standards, dashboards and analytics for service KPIs, damage, claims, cost and efficiency.
• Work closely with Business Intelligence to develop modern, data driven reporting tools.
• Ensure operational decisions are informed by accurate, real time and accessible data.

Business Continuity & Risk

• Lead Operational Business Continuity Planning and Disaster Recovery plans.
• Ensure robust risk controls are in place to maintain service resilience across the network.

Knowledge, Skills & Experience

Essential

• Proven leadership experience in operational excellence, change management or continuous improvement.
• Strong analytical skills with proficiency in statistical analysis and data driven decision making.
• Excellent written and verbal communication skills with the ability to challenge and influence constructively.
• Significant experience managing health & safety management strategies.
• Ability to plan, prioritise and deliver programmes with multiple stakeholders.
• Strong team working and networking abilities, with a proactive, independent working style.

Desirable

• Experience working within parcel, logistics or multi drop delivery environments.
• Understanding of self employed delivery models.
• Working knowledge of routing systems and route optimisation tools.
• Experience managing budgets, cost controls and operational efficiency programmes.
• Proficient in Microsoft Office and Outlook applications.

Person Specification

• Inspires confidence and respect through knowledge, experience and positive leadership style.
• Transparent, supportive and collaborative approach to management.
• Strong customer focus with a passion for service excellence.
• Able to manage competing priorities and work under pressure to meet critical deadlines.
• Effective communicator at all levels of the organisation.
• Strong commercial awareness and an appreciation of wider business impacts.

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover – Family
• Company Car/Car Allowance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!