An exciting new Head of Third-Party Courier Management opportunity at DX!

About DX

DX is a market‑leading provider of delivery services across the UK and Ireland, covering parcel freight, secure courier services, and broader logistics solutions. Through our three divisions—DX Freight, DX Express, and DX Logistics—we deliver specialist services to both business and residential customers. Our approach is straightforward and results‑driven. Deliver Exactly is not just our name; it is our promise. Our people are central to our success. DX is committed to equality of opportunity regardless of background.  

Role summary

The Head of Third‑Party Courier Management is responsible for defining and embedding the DX driver contracting policy and framework, ensuring compliance with all legal, commercial, and operational requirements. This role oversees contractor engagement, performance, compliance, and drives best practice across the DX network. 

Key responsibilities

Contractor Strategy & Governance

• Define, review, and own the contractor onboarding process.
• Manage the contractor pipeline to ensure availability aligned with network requirements.
• Collaborate with Legal and Procurement on contract terms, KPIs, penalties, and incentive structures.
• Develop contractor engagement initiatives including OD / MSC / Franchise models.
• Align all contracting processes with the business sustainability strategy.

Performance Management & Reporting

• Develop a standardised contractor performance review schedule, policies, and documentation.
• Centrally own reporting outputs and action planning.
• Use data to analyse supplier performance, highlight best practice, and identify improvement opportunities.

Vetting, Compliance & Induction

• Review, improve, and standardise driver vetting processes with HR.
• Explore outsourced solutions where appropriate to simplify onboarding.
• Develop training and induction programmes ensuring supplier understanding of DX policies.

Operational & Financial Controls

• Review and centralise payment processes, removing localised depot payment ownership.
• Manage strategic relationships with major subcontractors across divisions and depots.
• Lead regular performance reviews ensuring service consistency across operations.

Knowledge, Skills & Experience

• Excellent written and interpersonal skills with the ability to challenge constructively.
• Strong team‑working and independent working capability.
• Strong planning, prioritisation and organisational skills.
• Extensive knowledge of effective health and safety management.
• Leadership, change management, and continuous improvement experience.

Person Specification

• Background in multi‑drop delivery and collections (ideal).
• Experience working with self‑employed supplier bases.
• Working knowledge of route planning and routing software.
• Minimum of 2 years management experience.
• Ability to motivate, manage, and develop teams in fast‑paced environments.
• Clear communicator with colleagues and suppliers.
• Experience managing budgets and cost controls.
• Proficient in Microsoft Office and Outlook.
• Good understanding of basic business finance.
• Transparent, supportive management style.
• Strong relationship‑building and communication skills.
• Customer‑focused with passion for great service.
• Ability to manage multiple priorities under pressure.
• Team‑oriented with understanding of wider business needs.
• Confident communicating with all levels of management.

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover
• Company Car/Car Allowance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!