An exciting new Credit Controller opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Overall Purpose of the Role:

• This role will be part of Credit function responsible for Cash Collection for the DX Network Services Limited.
• Responsible for helping maximising cash collections and delivering reduced debtor days for the relevant companies, and improving and developing the current processes and procedures.
• This role will liaise with other departments to collate information to produce relevant and informative reports to the senior management team, and escalating payment issues to relevant senior management.
• The role will be responsible for monitoring unallocated exposures and direct debit cancellations for the relevant company providing debtor risk management information and expertise across the group, minimising the group’s exposure to bad debt risk.

Main Responsibilities:

• Prompt identification of customer payment issues and prompt and accurate notification.
• Effective communication with sales and operations teams to assist with problematic accounts.
• Preparation of rolling cash flow forecasts as required.
• Preparation and issue of weekly and monthly KPIs and debt reports.
• Monitoring ledger for prompt identification of, and regular feedback on, potential bad debts.
• Develop and maintain good relationships with other departments within the organisation.

Knowledge, Skills and Experience:

• Problem solving abilities; able to facilitate discussions.
• Operational knowledge of the DX business and product base differentials.
• Able to identify and focus on key priorities.
• Planning and organising skills.
• Strong numeric and analytical skills and providing particular attention to detail.
• Microsoft (excel, word, email, access, powerpoint.)

Measures:

• KPI driven measures, including Cash collection and debtor days targets
• Milestone achievement
• Operational efficiency and performance improvement
• Revenue completeness and maximisation

Personal Specification:

• Strong attention to detail
• Problem solving abilities
• Excellent communication skills, both written and oral
• Ability to prioritise, including identifying and focusing on key priorities
• Have strength of character to execute daily resolution of issues with drive and determination
• Strong customer service skills
• Strong numeric and analytical skills
• Consistent drive and energy
• Have ability to work at summary level and also have strong attention to details
• Operational knowledge of the DX Group and product base preferential

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!