Delivered Exactly
Your next career move

An exciting new Continuous Improvement Manager opportunity at DX!

About DX

DX is a market‑leading provider of delivery services across the UK and Ireland, covering parcel freight, secure courier services, and broader logistics solutions. Through our three divisions—DX Freight, DX Express, and DX Logistics—we deliver specialist services to both business and residential customers. Our approach is straightforward and results‑driven. Deliver Exactly is not just our name; it is our promise. Our people are central to our success. DX is committed to equality of opportunity regardless of background.  

Role summary

The Continuous Improvement Manager will lead and drive continuous improvement methodology for Service Quality and efficiency through delivery of change initiatives that support the overall business strategy

Key responsibilities

• Propose, agree and facilitate delivery of agreed targets for key quality, efficiency and cost KPI’s
• Enablement and embedding Continuous Improvement capability across DX, supporting and facilitating the delivery of the Operational Excellence strategy
• Developing a culture of Lean methodology with Continuous Improvement front and centre, with the implementation of practical problem-solving skills across the business in a sustainable manner
• This role is hands‑on and influential, combining training, coaching and project support to build a strong Lean community and drive measurable improvements in service, safety, quality, cost and productivity.

Knowledge, Skills & Experience

1. Continuous Improvement Enablement
   • Enable the deployment of DX’s standard Continuous Improvement methodology (PDCA) across the business
   • Coach teams in the effective use of Lean problem‑solving tools including 5 Whys, Fishbone analysis and structured Kaizen events
   • Support teams to focus on root cause led sustainable improvement
   • Ensure that Continuous Improvement activity is aligned to the business strategy and operational excellence standards and objectives

2. Lean Capability Building & Training
   • Design and deliver a Lean and Continuous Improvement training programme for frontline leaders, supervisors and managers
   • Build confidence and capability in applying continuous improvement tools within day‑to‑day operational activities
   • Coach and mentor depot based Continuous Improvement champions and Operational Excellence leads
   • Support leadership teams to embed Continuous Improvement behaviours into daily routines and performance discussions
   • Actively grow and sustain a DX‑wide Lean community, creating a shared language, standards and ways of working
   • Facilitate knowledge‑sharing, best practice transfer and peer learning across sites.

3. Performance Improvement & Project Support
   • Facilitate structured improvement activities and Kaizen events aligned to operational performance priorities
   • Support the identification, prioritisation and delivery of Continuous Improvement projects with clear measures of success
   • Ensure interventions and best practice is captured and fed into standard deployment approaches

4. Standardisation & Visual Management
   • Support the embedding of Standard Operating Procedures, visual management and 5’S as foundations for improvement
   • Reinforce the consistent use of performance boards, daily management systems and operational rhythms
   • Work with operational leaders to ensure standards are practical, understood and consistently applied

5. Stakeholder Engagement & Influence
   • Develop strong working relationships with depot, hub and senior operational leaders
   • Communicate Lean concepts in a clear and practical manner considering and proposing how we motivate and recognise teams within the business for excellent performance and engagement

Person Specification

• Effective team working and networking skills and the ability to work independently using own initiative
• Proven experience in Lean, Continuous Improvement or Operational Excellence roles
• Strong practical application of PDCA‑based improvement methodologies.
• Experience coaching leaders and teams in CI tools and problem‑solving
• Ability to work effectively across multi‑site, operationally complex environments
• Strong facilitation, communication and influencing skills
• Data‑literate, with the ability to translate insight into practical action
• Exposure to performance management systems and operational KPIs
• A professional approach which generates credibility and confidence in others
• The ability to work in partnership and across boundaries to achieve results
• Confident and assertive with a self-motivated approach and flexible attitude
• The ability to overcome obstacles to solve problems to achieve results
• Ability to cope with pressure and work to tight deadlines
• A personal commitment to continuous self-development
• The flexibility to travel to and attend sites during their operational hours or when situations demand urgent action
• Six Sigma Master Blackbelt or equivalent experience of being a leader and facilitator of Lean principles
• A minimum of 10 years working in operational environments with a minimum of 5 years having been spent leading a programme of Continuous Improvement and associated methodologies
• Strong practical application of PDCA based improvement methodologies
• Personal commitment to the corporate values and objectives of DX and culture of continuous service improvement

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover
• Company Car/Car Allowance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new 18t Driver opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role summary:

To deliver customers’ products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route. The driver will ensure that all products are transported safely to the customers’ premises, treating their freight as if it were their own.

Key responsibilities

• Represent DX in a professional manner at all times
• Drive vehicles in a safe and legal manner ensuring compliance with all legal and company requirements at all times
• All daily checks are undertaken ensuring defects are immediately reported and correct paperwork completed
• Ensure all product are scanned using DX scanning equipment
• Ensure all deliveries are loaded safely prior to leaving the depot
• Observe DX procedures and policies at all times
• Manage your routing to ensure premium and timed deliveries are achieved
• Ensure the correct equipment and PPE, (personal protective equipment) is in good order and used at all times
• Ensure all delivery and on road issues are reported to the traffic office immediately
• Ensure the customer receives their deliveries in excellent condition every time
• Deal with any customer issues in a polite and effective manner
• Ensure collections are made in line with given instructions and times

Essential Criteria

• Must hold C1 or above on licence with valid DQC and Tacho card
• Maximum of 6 points on licence and no bans
• Takes pride in delivering exceptional customer service
• Ability to build a rapport with customers

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new 7.5t Driver opportunity at DX!

Role summary:

To deliver customers’ products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route. The driver will ensure that all products are transported safely to the customers’ premises, treating their freight as if it were their own.

Key responsibilities

• Represent DX in a professional manner at all times
• Drive vehicles in a safe and legal manner ensuring compliance with all legal and company requirements at all times
• All daily checks are undertaken ensuring defects are  immediately reported and correct paperwork completed
• Ensure all product are scanned using DX scanning equipment
• Ensure all deliveries are loaded safely prior to leaving the depot
• Observe DX procedures and policies at all times
• Manage your routing to ensure premium and timed deliveries are achieved
• Ensure the correct equipment and PPE, (personal protective equipment)  is in good order and used at all times
• Ensure all delivery and on road issues are reported to the traffic office immediately
• Ensure the customer receives their deliveries in excellent condition every time
• Deal with any customer issues in a polite and effective manner
• Ensure collections are made in line with given instructions and times 

Essential Criteria

• Must hold C1 or above on licence with valid DQC and Tacho card
• Maximum of 6 points on licence and no bans
• Takes pride in delivering exceptional customer service
• Ability to build a rapport with customers

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• As a 7.5t driver, and part of the DX family, you will have the opportunity to progress further and to receive training in the future to attain HGV C+E as part of our Driver Academy once you have qualified for the scheme.
• Excellent opportunities for career progression and more!!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

We look forward to hearing from you!

An exciting new 3.5t Driver opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role summary:

To deliver customers’ products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route. The driver will ensure that all products are transported by van safely to the customers’ premises, treating their freight as if it were their own.

Key responsibilities

• Proven track record of driving 3.5t vehicles in a safe and legal manner ensuring compliance with all legal requirements
• Delivering goods to customers’ premises ensuring deliveries are made within customer Service Level Agreements
• Good geographical knowledge and the ability to navigate using maps whilst gaining local knowledge
• Takes pride in delivering exceptional customer service and has the ability to build a rapport with others
• Solving customer problems at the point of delivery

Additional information on this role

A current driving licence is essential for this role. This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Opportunity to obtain additional licences (C / C+E)
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!