Delivered Exactly
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An exciting new Head of Third-Party Courier Management opportunity at DX!

About DX

DX is a market‑leading provider of delivery services across the UK and Ireland, covering parcel freight, secure courier services, and broader logistics solutions. Through our three divisions—DX Freight, DX Express, and DX Logistics—we deliver specialist services to both business and residential customers. Our approach is straightforward and results‑driven. Deliver Exactly is not just our name; it is our promise. Our people are central to our success. DX is committed to equality of opportunity regardless of background.  

Role summary

The Head of Third‑Party Courier Management is responsible for defining and embedding the DX driver contracting policy and framework, ensuring compliance with all legal, commercial, and operational requirements. This role oversees contractor engagement, performance, compliance, and drives best practice across the DX network. 

Key responsibilities

Contractor Strategy & Governance

• Define, review, and own the contractor onboarding process.
• Manage the contractor pipeline to ensure availability aligned with network requirements.
• Collaborate with Legal and Procurement on contract terms, KPIs, penalties, and incentive structures.
• Develop contractor engagement initiatives including OD / MSC / Franchise models.
• Align all contracting processes with the business sustainability strategy.

Performance Management & Reporting

• Develop a standardised contractor performance review schedule, policies, and documentation.
• Centrally own reporting outputs and action planning.
• Use data to analyse supplier performance, highlight best practice, and identify improvement opportunities.

Vetting, Compliance & Induction

• Review, improve, and standardise driver vetting processes with HR.
• Explore outsourced solutions where appropriate to simplify onboarding.
• Develop training and induction programmes ensuring supplier understanding of DX policies.

Operational & Financial Controls

• Review and centralise payment processes, removing localised depot payment ownership.
• Manage strategic relationships with major subcontractors across divisions and depots.
• Lead regular performance reviews ensuring service consistency across operations.

Knowledge, Skills & Experience

• Excellent written and interpersonal skills with the ability to challenge constructively.
• Strong team‑working and independent working capability.
• Strong planning, prioritisation and organisational skills.
• Extensive knowledge of effective health and safety management.
• Leadership, change management, and continuous improvement experience.

Person Specification

• Background in multi‑drop delivery and collections (ideal).
• Experience working with self‑employed supplier bases.
• Working knowledge of route planning and routing software.
• Minimum of 2 years management experience.
• Ability to motivate, manage, and develop teams in fast‑paced environments.
• Clear communicator with colleagues and suppliers.
• Experience managing budgets and cost controls.
• Proficient in Microsoft Office and Outlook.
• Good understanding of basic business finance.
• Transparent, supportive management style.
• Strong relationship‑building and communication skills.
• Customer‑focused with passion for great service.
• Ability to manage multiple priorities under pressure.
• Team‑oriented with understanding of wider business needs.
• Confident communicating with all levels of management.

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover
• Company Car/Car Allowance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new Network Planning Director opportunity at DX!

About DX

DX is a market‑leading provider of delivery services across the UK and Ireland, covering parcel freight, secure courier services, and broader logistics solutions. Through our three divisions—DX Freight, DX Express, and DX Logistics—we deliver specialist services to both business and residential customers. Our approach is straightforward and results‑driven. Deliver Exactly is not just our name; it is our promise. Our people are central to our success. DX is committed to equality of opportunity regardless of background.  

Role summary:

The Network Planning Director is responsible for defining and developing the future network strategy for DX. This role will challenge current operating models, identify opportunities for optimisation, and shape the vision for network interoperability across all Divisions. The Director will lead the development of modelling tools, forecasting capability, and analytical insights that support best‑in‑class operational performance across depots, hubs, trunking and last‑mile delivery operations.

Key responsibilities

Network Strategy & Design

• Develop and define the future depot and hub network strategy, including optimal locations, design specifications, and capacity planning requirements.
• Shape the long term vision for network interoperability across Divisions.

Volume & Flow Modelling

• Lead the ownership of demand forecasting by Division, by day, week, and period to support collection and delivery optimisation.
• Develop volume flow models to drive optimisation of the trunking network for both tactical improvements and strategic planning.
• Use modelling outputs to influence the optimal hub strategy, including number of hubs, location, size, and operating models.

Operational Efficiency & Optimisation

• Challenge existing hub and trunking operating models, exploring options such as double deck operations, cage sort, loose load, automated centralised hub approaches, and hub and spoke alternatives.
• Provide analytical support for optimisation tools used across C&D, trunking, and under the roof activities.
• Perform time and motion studies to support operational change, efficiency enhancements, and continuous improvement initiatives.

Fleet & Resource Planning

• Analyse freight profiles to determine optimal fleet size, vehicle types, routes, and location strategies.
• Support cross divisional planning to maximise shared resources and operational integration.

Knowledge, Skills & Experience

Essential

• Excellent written and interpersonal skills with the ability to challenge constructively.
• Strong team working skills and the ability to work independently using initiative.
• Ability to plan, prioritise and manage own workload.
• Extensive knowledge of effective health & safety management and best practice.
• Proven leadership experience and track record in improvement and change management.
• Strong analytical capability and experience working with forecasting or optimisation models.

Desirable

• Experience in multi drop delivery and collection environments.
• Background working with a self employed supplier base.
• Knowledge of route planning systems and routing optimisation software.
• Minimum 2 years of management experience including leading teams.
• Experience working within budgets and cost controlled environments.
• Competency with Microsoft Office and Outlook applications.
• Ability to interpret basic business finance.

Person Specification

• Commands respect through knowledge, experience and a positive leadership style.
• Open, transparent, and supportive management approach.
• Strong relationship builder who recognises the importance of consistent communication.
• Passionate about delivering excellent service and maintaining a strong customer focus.
• Able to manage multiple priorities and perform under pressure to meet critical deadlines.
• Demonstrates broad business awareness and works collaboratively with wider teams.
• Confident communicator at all levels of DX management.

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover – Family
• Company Car/Car Allowance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new Operational Excellence Director opportunity at DX!

About DX

DX is a market‑leading provider of delivery services across parcel freight, secure, courier and logistics markets. Operating across the UK and Ireland, our divisions — DX Freight, DX Express and DX Logistics — deliver specialist, reliable and customer‑focused solutions.

Our commitment is simple: Deliver Exactly to every customer, every time. Our people remain at the heart of our success, and we are proud of the diverse, dedicated and highly skilled teams that power our business.

We are committed to equality of opportunity for all colleagues regardless of race, gender, disability, belief, sexual orientation, age or socio‑economic background.

Role summary

The Operational Excellence Director will lead the strategy, culture and deployment of continuous improvement across DX. This role drives operational innovation, service quality, safety, efficiency and automation to support the long‑term business strategy.

You will shape and execute programmes that optimise processes, embed Lean methodology, enhance reporting and deliver measurable improvements across the network.

Key responsibilities

Operational Excellence & Continuous Improvement

• Lead the development and adoption of Lean, CI tools and best practice methodologies throughout operations.
• Establish a culture of continuous improvement that drives consistency, efficiency and service performance.
• Use statistical data analysis to identify performance trends and opportunities for optimisation.

Process, Standards & Compliance

• Oversee the creation and integration of Standard Operating Procedures (SOPs) that support CI, service quality and professional accreditations (e.g., ISO).
• Own the audit strategy, schedule and compliance framework, ensuring clear action plans and accountability are maintained.
• Drive improvements in health & safety performance through effective management strategies and best practice adoption.

Automation & Operational Innovation

• Lead DX’s automation strategy, including assessment of current equipment, flow design and layout optimisation.
• Evaluate and implement technology for automated weight and dimension capture to support revenue protection and operational optimisation.
• Champion innovative operating models, process redesign and improved asset utilisation.

Performance, Reporting & Data

• Enhance reporting standards, dashboards and analytics for service KPIs, damage, claims, cost and efficiency.
• Work closely with Business Intelligence to develop modern, data driven reporting tools.
• Ensure operational decisions are informed by accurate, real time and accessible data.

Business Continuity & Risk

• Lead Operational Business Continuity Planning and Disaster Recovery plans.
• Ensure robust risk controls are in place to maintain service resilience across the network.

Knowledge, Skills & Experience

Essential

• Proven leadership experience in operational excellence, change management or continuous improvement.
• Strong analytical skills with proficiency in statistical analysis and data driven decision making.
• Excellent written and verbal communication skills with the ability to challenge and influence constructively.
• Significant experience managing health & safety management strategies.
• Ability to plan, prioritise and deliver programmes with multiple stakeholders.
• Strong team working and networking abilities, with a proactive, independent working style.

Desirable

• Experience working within parcel, logistics or multi drop delivery environments.
• Understanding of self employed delivery models.
• Working knowledge of routing systems and route optimisation tools.
• Experience managing budgets, cost controls and operational efficiency programmes.
• Proficient in Microsoft Office and Outlook applications.

Person Specification

• Inspires confidence and respect through knowledge, experience and positive leadership style.
• Transparent, supportive and collaborative approach to management.
• Strong customer focus with a passion for service excellence.
• Able to manage competing priorities and work under pressure to meet critical deadlines.
• Effective communicator at all levels of the organisation.
• Strong commercial awareness and an appreciation of wider business impacts.

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Private Medical Cover – Family
• Company Car/Car Allowance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new Key Account Manager opportunity at DX!

All About You

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.

Key responsibilities

• Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
• Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
• Resolving customer issues at all levels working closely with local customer service and operational teams
• Providing a flow of information between the customer and the business
• Producing weekly and monthly service reports

Additional information on this role

Previous experience in a logistics / distribution environment in a similar role is essential.

Benefits:

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Enhanced Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!