Delivered Exactly
Your next career move

An exciting new Customer Service Advisor opportunity at DX!

About Us

We think we are more than just a delivery company.  We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success.  We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities!  Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

Why DX?

We achieve our outstanding results through our people.  Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.  It is our entrepreneurial, dedicated, customer-focused people who are making business happen.  They are behind our fantastic success and incredible growth.  They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services.  If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

Role summary:

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers.  Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new Administrator opportunity at DX! 

About Us

We think we are more than just a delivery company.  We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail!

DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery.  DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success.  We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities!  Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. 

Why DX?

We achieve our outstanding results through our people.  Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.  It is our entrepreneurial, dedicated, customer-focused people who are making business happen.  They are behind our fantastic success and incredible growth.  They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services.  If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. 

Role summary:

To provide costings and support details required by immediate management as needed

Key responsibilities:

• To provide management information relating to performance and SLA’s.
• To provide ad hoc reporting and data analysis
• To manage payment of contractors via Excel spreadsheet and DXE CoFee payment portal
• To manage and record all adhoc’s via a manual workbook
• To deal with contractor payment queries and requests
• To report all payments and adjustments to Finance weekly and Management daily
• To use Excel spreadsheets to unable all data analysis (knowledge of formulas would be preferred)

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

An exciting new Credit Controller opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Overall Purpose of the Role:

• This role will be part of Credit function responsible for Cash Collection for the DX Network Services Limited.
• Responsible for helping maximising cash collections and delivering reduced debtor days for the relevant companies, and improving and developing the current processes and procedures.
• This role will liaise with other departments to collate information to produce relevant and informative reports to the senior management team, and escalating payment issues to relevant senior management.
• The role will be responsible for monitoring unallocated exposures and direct debit cancellations for the relevant company providing debtor risk management information and expertise across the group, minimising the group’s exposure to bad debt risk.

Main Responsibilities:

• Prompt identification of customer payment issues and prompt and accurate notification.
• Effective communication with sales and operations teams to assist with problematic accounts.
• Preparation of rolling cash flow forecasts as required.
• Preparation and issue of weekly and monthly KPIs and debt reports.
• Monitoring ledger for prompt identification of, and regular feedback on, potential bad debts.
• Develop and maintain good relationships with other departments within the organisation.

Knowledge, Skills and Experience:

• Problem solving abilities; able to facilitate discussions.
• Operational knowledge of the DX business and product base differentials.
• Able to identify and focus on key priorities.
• Planning and organising skills.
• Strong numeric and analytical skills and providing particular attention to detail.
• Microsoft (excel, word, email, access, powerpoint.)

Measures:

• KPI driven measures, including Cash collection and debtor days targets
• Milestone achievement
• Operational efficiency and performance improvement
• Revenue completeness and maximisation

Personal Specification:

• Strong attention to detail
• Problem solving abilities
• Excellent communication skills, both written and oral
• Ability to prioritise, including identifying and focusing on key priorities
• Have strength of character to execute daily resolution of issues with drive and determination
• Strong customer service skills
• Strong numeric and analytical skills
• Consistent drive and energy
• Have ability to work at summary level and also have strong attention to details
• Operational knowledge of the DX Group and product base preferential

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

An exciting new Warehouse Operative opportunity at DX! 

 *** This is a Nightshift vacancy***

About Us

DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services.

We provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. We have three divisions, DX Freight, DX Express and DX Logistics. Our approach is straight-forward and no-nonsense. Our goal is to Deliver Exactly to our customers’ requirements. Key to what we do at DX is our people and we are incredibly proud of the dedicated team we have built.

At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.

Benefits:

At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things.  This is just one of the benefits that come with working at DX, the others are listed below:

• Competitive Rates of Pay
• Life Assurance
• Enhanced Maternity & Paternity
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Company Pension Scheme
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression

Role summary:

DX Warehouse Operatives are responsible to ensure the safe and efficient unloading and loading of freight from vehicles into, and from the site. They will also support the delivery operation to ensure the correct freight is loaded to complete the delivery routes.

Key responsibilities:

• Represent DX in a professional manner at all times
• Follow all aspects of DX Manual Handling and safe working policies, including the correct use of all PPE
• Observe and adhere to all DX procedures and policies at all times
• Handle all freight with care and attention
• Access and egress vehicles using the correct means
• Use the correct equipment and methods for handling and moving all freight
• Ensure all deliveries are loaded safely prior to leaving the site
• Report all damages immediately to your line manager
• Ensure all freight being loaded or unloaded matches relevant paperwork / scanner information
• Ensure that customers freight is transported, stored safely and treated with respect
• Ensure the security of freight and company assets by reporting any suspicious activity to your line manager or the security team
• Ensure the warehouse is kept tidy and H&S issues are reported immediately

We look forward to hearing from you!