Delivered Exactly
Your next career move

An exciting new Customer Service Advisor opportunity at DX!

About Us

We think we are more than just a delivery company.  We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success.  We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities!  Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

Why DX?

We achieve our outstanding results through our people.  Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.  It is our entrepreneurial, dedicated, customer-focused people who are making business happen.  They are behind our fantastic success and incredible growth.  They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services.  If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

Role summary:

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers.  Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new Warehouse Operative opportunity at DX! 

 *** This is a Nightshift vacancy***

About Us

DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services.

We provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. We have three divisions, DX Freight, DX Express and DX Logistics. Our approach is straight-forward and no-nonsense. Our goal is to Deliver Exactly to our customers’ requirements. Key to what we do at DX is our people and we are incredibly proud of the dedicated team we have built.

At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.

Benefits:

At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things.  This is just one of the benefits that come with working at DX, the others are listed below:

• Competitive Rates of Pay
• Life Assurance
• Enhanced Maternity & Paternity
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Company Pension Scheme
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression

Role summary:

DX Warehouse Operatives are responsible to ensure the safe and efficient unloading and loading of freight from vehicles into, and from the site. They will also support the delivery operation to ensure the correct freight is loaded to complete the delivery routes.

Key responsibilities:

• Represent DX in a professional manner at all times
• Follow all aspects of DX Manual Handling and safe working policies, including the correct use of all PPE
• Observe and adhere to all DX procedures and policies at all times
• Handle all freight with care and attention
• Access and egress vehicles using the correct means
• Use the correct equipment and methods for handling and moving all freight
• Ensure all deliveries are loaded safely prior to leaving the site
• Report all damages immediately to your line manager
• Ensure all freight being loaded or unloaded matches relevant paperwork / scanner information
• Ensure that customers freight is transported, stored safely and treated with respect
• Ensure the security of freight and company assets by reporting any suspicious activity to your line manager or the security team
• Ensure the warehouse is kept tidy and H&S issues are reported immediately

We look forward to hearing from you!

An exciting new Divisional FP&A Lead opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

We’re looking for an organised and self-motivated individual to join and help lead the Divisional Finance team. The role will work closely with the Divisional Financial Controller to support the business by providing meaningful information and analysis for informed decision making as well as in depth forecasting. The ideal candidate will be a proactive team player with leadership qualities, able to prioritise workloads, with the ability to communicate effectively.

Key responsibilities

• Preparation and oversight of the annual budget and any further forecasting undertaken by the business
• Analysing and understanding variance to budget and prior periods; highlighting any potential areas of concerns to the appropriate people
• Supporting Divisional Financial Controller with meeting reporting/analytical requirements
• Must be willing and able to visit the depots around the country to grow understanding of the business and work with management teams on forecasting
• Involvement/oversight of daily/weekly/monthly reporting
• Help lead continuousimprovement in all that we do including automation and standardisation where possible

Knowledge, Skills and Experience

• Strong excel skills including working with large amounts of data in an efficient manner
• Previous experience in an FP&A type role; preferably studying for professional exams or recently qualified
• The candidate would ideally have experience of working closely with non-finance individuals
• Used to working to and achieving tight deadlines while maintaining attention to detail.
• Financial systems experience desirable
• Driving licence

Personal Specification

• Have strong analytical and organisational skills and a questioning approach
• Keen eye for detail
• Ability to not only create accurate reports but question and review the numbers and their impact
• Ability to continually review the reports produced by themselves and the team for their effectiveness within the business
• Tenacity to ensure timetables are met
• ‘Quality in everything we do, get it right first time’ attitude
• Strong communication skills are essential
• Be a team player, with ability lead and guide from the front to achieve successful team outcomes
• Be a proactive individual with the drive to always ask the question why?

Benefits:

• Competitive Rates of Pay
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!