Delivered Exactly
Your next career move

An exciting new Warehouse Operative opportunity at DX!

 *** This is a Backshift / Afternoons vacancy***

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role summary:

The Warehouse Operative assists in the sortation, storage, loading and unloading of product within the warehouse operation. This role works on behalf of our customers to ensure they are receiving the correct freight at the correct time and upholding our promise of delivering exactly.

Key responsibilities

• Represent DX in a professional manner at all times
• Follow all aspects of DX Manual Handling and safe working policies
• Handle all freight with care and attention
• Access and egress vehicles using the correct means
• Use the correct equipment and methods for handling and moving all freight
• Ensure all deliveries are loaded safely prior to leaving the depot
• Report all damages immediately to your line manager
• Ensure all freight being loaded or unloaded matches relevant paperwork / scanner information
• Ensure that customers freight are transported, stored safely and treated with respect
• Ensure the security of freight and company assets by reporting and suspicious activity to your line manager or the security team
• Ensure warehouse is kept tidy and H&S issues reported immediately

Additional information on this role

If you currently have a FLT licence that would be great, as would experience of dealing with high volume warehousing operations.

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

An exciting new 7.5t Driver opportunity at DX!

Role summary:

To deliver customers’ products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route. The driver will ensure that all products are transported safely to the customers’ premises, treating their freight as if it were their own.

Key responsibilities

• Represent DX in a professional manner at all times
• Drive vehicles in a safe and legal manner ensuring compliance with all legal and company requirements at all times
• All daily checks are undertaken ensuring defects are  immediately reported and correct paperwork completed
• Ensure all product are scanned using DX scanning equipment
• Ensure all deliveries are loaded safely prior to leaving the depot
• Observe DX procedures and policies at all times
• Manage your routing to ensure premium and timed deliveries are achieved
• Ensure the correct equipment and PPE, (personal protective equipment)  is in good order and used at all times
• Ensure all delivery and on road issues are reported to the traffic office immediately
• Ensure the customer receives their deliveries in excellent condition every time
• Deal with any customer issues in a polite and effective manner
• Ensure collections are made in line with given instructions and times 

Essential Criteria

• Must hold C1 or above on licence with valid DQC and Tacho card
• Maximum of 6 points on licence and no bans
• Takes pride in delivering exceptional customer service
• Ability to build a rapport with customers

 Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• As a 7.5t driver, and part of the DX family, you will have the opportunity to progress further and to receive training in the future to attain HGV C+E as part of our Driver Academy once you have qualified for the scheme.
• Excellent opportunities for career progression and more!!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

We look forward to hearing from you!

An exciting new 7.5t Delivery Driver opportunity at DX!

*** This role will operate as part of a 2-person crew providing a premium home delivery service***                                                                                       

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role summary:

Providing a premium home delivery service as part of a 2-person crew, ensuring all customers receive exceptional customer service as part of a multi drop delivery route. The driver will ensure that all products are transported safely to the customers’ premises, treating their freight as if it were their own. 

Key responsibilities

• Proven track record of driving 7.5t vehicles in a safe and legal manner ensuring compliance with all legal requirements
• Working as part of a 2-person team delivering goods to customers’ premises ensuring deliveries are made within customer Service Level Agreements
• Installation and light assembly of customer goods
• Good geographical knowledge and the ability to navigate using maps whilst gaining local knowledge
• Takes pride in delivering exceptional customer service and has the ability to build a rapport with others
• Solving customer problems at the point of delivery

Essential Criteria

• Must hold C1 or above licence with valid DQC and Tacho card
• Maximum of 6 points on licence and no bans
• Takes pride in delivering exceptional customer service
• Ability to build rapport with customers

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• As a 7.5t driver, and part of the DX family, you will have the opportunity to progress further and to receive training in the future to attain HGV C+E as part of our Driver Academy once you have qualified for the scheme
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

Come join our DX IT Service Desk team.

We are seeking our next Desktop Support (2^nd level support) colleague to join our fast-paced and hard-working team. 

Reporting into the IT Service Desk Manager, this role is based at our Liverpool office full time. We are looking for:

• proven strong technical skills.
• solid analytical troubleshooting techniques.
• confidence to take ownership of your own workload including break/fix issues and request fulfilment.
• the drive to resolve with accuracy and compliance.
• excellent inter-personal skills are at the core of our team in promoting clear, effective and enthusiastic working relationships. 
• proven attention to detail and are timely, focused and able to perform under pressure.

Main Responsibilities

Responsible for the resolution of incidents and requests logged within the ITSM tool providing services over the phone, e-mail, in person and via our Service Desk colleague portal. This includes installing, diagnosing, repairing and maintaining all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.

Administrative and Data

• Daily, weekly and monthly system or compliance checks
• Bespoke software support, setup, configuration and administration
• Produce and maintain documentation
• Complete change requests for software installations and upgrades

Service Desk Support

• Incident Management - classifying, prioritising, recording or capturing tasks or actions for audit purposes
• Problem Management - identifying trends to reduce repeat incidents
• Change Enablement - using change controls to help support the team
• Knowledge Management - identify, capture, coach and share knowledge
• Service Fulfilment - accurately follow process & procedures
• Liaising with managed service providers
• Occasional site visits 

Hardware, Server and Networks

• Low level server maintenance and administration
• VPN and security access
• Troubleshooting network and hardware issues
• Supporting internal phone systems
• Asset Management
• Multifunctional Device (MFD) support

 Knowledge, Skills and Experience

• Previous 2-3 years’ experience in a 1^st/2^nd line support role in a service orientated environment
• Foundation ITIL is desirable
• Working with SLA’s, OLA’s and XLA’s or having a grounded understanding of all.
• Knowledge of Active Directory and Group Policy essential
• Citrix environment experience is desirable 
• Microsoft: Windows OS, M365, Azure and MS Exchange Online experience is an advantage
• Hardware builds / configuration knowledge – laptops, desktops and thin clients
• PowerShell is desirable but not essential

Benefits:

At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things.  This is just one of the benefits that come with working at DX, the others are listed below:

• Competitive Rates of Pay
• Life Assurance
• Enhanced Maternity & Paternity
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Company Pension Scheme
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression