Delivered Exactly
Your next career move

An exciting new Customer Service Advisor opportunity at DX!

About Us

We think we are more than just a delivery company.  We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail!

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX we know our people are our foundation of success.  We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities!  Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

Why DX?

We achieve our outstanding results through our people.  Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.  It is our entrepreneurial, dedicated, customer-focused people who are making business happen.  They are behind our fantastic success and incredible growth.  They are driving us forward as we define the future of work.

We recruit ambitious, driven people who bring new ideas that improve our services.  If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

Role summary:

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers.  Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new 7.5t Driver opportunity at DX!

Role summary:

To deliver customers’ products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route. The driver will ensure that all products are transported safely to the customers’ premises, treating their freight as if it were their own.

Key responsibilities

• Represent DX in a professional manner at all times
• Drive vehicles in a safe and legal manner ensuring compliance with all legal and company requirements at all times
• All daily checks are undertaken ensuring defects are  immediately reported and correct paperwork completed
• Ensure all product are scanned using DX scanning equipment
• Ensure all deliveries are loaded safely prior to leaving the depot
• Observe DX procedures and policies at all times
• Manage your routing to ensure premium and timed deliveries are achieved
• Ensure the correct equipment and PPE, (personal protective equipment)  is in good order and used at all times
• Ensure all delivery and on road issues are reported to the traffic office immediately
• Ensure the customer receives their deliveries in excellent condition every time
• Deal with any customer issues in a polite and effective manner
• Ensure collections are made in line with given instructions and times 

Essential Criteria

• Must hold C1 or above on licence with valid DQC and Tacho card
• Maximum of 6 points on licence and no bans
• Takes pride in delivering exceptional customer service
• Ability to build a rapport with customers

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• As a 7.5t driver, and part of the DX family, you will have the opportunity to progress further and to receive training in the future to attain HGV C+E as part of our Driver Academy once you have qualified for the scheme.
• Excellent opportunities for career progression and more!!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

We look forward to hearing from you!

An exciting new Supervisor opportunity at DX!

***This is a backshift / afternoons vacancy ***

All about you

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role summary:

To supervise the day to day operations on site including people management, warehousing, traffic and admin operations. To deputise for the Contract / Operations Manager where required. Supervise all aspects of the contracts service centre ensuring the achievement of the contracts KPI’s as set out by both company and the customer. To ensure that all site operations are completed escalating issues where necessary.

Key responsibilities

• Plan and co-ordinate the incoming goods, storage and dispatch of items in a timely and efficient manner to achieve your team objectives and Key Performance Indicators (KPIs),
• To ensure all warehousing activities are undertaken in line with the Operations Manual and service centre working instructions as applicable.
• Ensure efficient planning of resource to ensure the operation is undertaken in the most cost effective and efficient manner.
• To ensure all vehicles are loaded and unloaded safely and correctly and within specified time limit
• To ensure warehouse operatives complete loading and unloading documentation on time and in full.
• Ensure effective, safe, accurate and timely stock management to include space allocation, stock transfer and dealing with non-confirming product.
• Responsible for ensuring that the quality of the product and service within the Warehouse is maintained at the highest possible standards for the customer.

Essential criteria for this role

• Previous experience in the logistics or distribution industry

Additional information on this role

If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!

An exciting new 3.5t Driver opportunity at DX!

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role summary:

To deliver customers’ products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route. The driver will ensure that all products are transported by van safely to the customers’ premises, treating their freight as if it were their own.

Key responsibilities

• Proven track record of driving 3.5t vehicles in a safe and legal manner ensuring compliance with all legal requirements
• Delivering goods to customers’ premises ensuring deliveries are made within customer Service Level Agreements
• Good geographical knowledge and the ability to navigate using maps whilst gaining local knowledge
• Takes pride in delivering exceptional customer service and has the ability to build a rapport with others
• Solving customer problems at the point of delivery

Additional information on this role

A current driving licence is essential for this role. This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Opportunity to obtain additional licences (C / C+E)
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!